Troubleshooting

  • Mangled SCC files and decoder rings

    00:21:34;18 94ae 94ae 9420 9420 9454 9454 It’s for | ef small 0 | f2 small r | | 9470 Position cursor at row 15, column 00, with plain white text. | 9470 Position cursor at row 15, column 00, with plain white text. | 9723 9723 7361 |f468 small t | e5f2 small r…


  • OTT Online Platforms’ Caption Formats

    Caption File Formats  While broadcast caption files are embedded in the video, Internet captions are sidecar files that get uploaded after the video is. IP platforms use many caption formats. The hexadecimal SCC Line 21 caption format carries a timed transcript with formatting and positioning. DXFP, SRT, SVB, and VTT captions are human-readable.  Internet Closed…


  • Dissecting SCC file Caption Codes

    Real-time Live Caption Codes 9137 ♪ 9420 Pop-On caption line 9429 Paint-On caption Line SCC Display Format codes Paint-On Preamble 942c 9429 Pop-On Preamble 9420 Paint-On End of Caption Pop-On End of Caption 8080 8080 942f


  • Evaluating or Troubleshooting Caption UX Across Online Platforms– IP Streaming Edition

    Download Online Closed Captioning User Experience _UX_ Evaluation_Troubleshooting Log PDF\ Online CC UX Hello, CaptionBreakers, Occasionally, a web streaming service will update its server in a way that “breaks” the closed caption display. Streaming service providers can be reluctant to admit that: A. There is a problem with online closed captioning. and that B. That…


  • Inquisition about caption issue

    1. How long have you been losing captions on ___-TV ##-1 and ##-2? Is this new, or has it been happening for a while? 2. How far is your home from the ___-TV broadcast tower in aerial miles? This distance is easy to obtain from AntennaWeb.org. 3. Is your antenna indoors or outdoors? 4. How…


  • Captions are below the surface of the picture

    DTVs let the viewer select how their captions are displayed. “Captions are below the surface of the picture” is probably a TV caption settings issue. When viewer says, “so often they are below the surface of the picture” does viewer mean that the caption text blends into the video because the text is too dimly…


  • Caption Issue affecting just cable viewers and just on one multicast channel.

    >> Viewer lost captioning within the last couple of months, by just for secondary DTV multicast channel. Per instructions, viewer tried to change their display’s caption input selection to CS1, but this did not work. Advised them to check with cable company again. >> Called cable company. Sounds like this is a set-top box issue.…


  • Captions enabled, but not visible

    DTV captions let the viewer select parameters for how their DTV captions will display. (Figure 1) This is probably a TV caption settings issue. (Figure 2, Figure 3) Figure 1: Samsung DTV caption settings: Figure 2: Charter DTV caption settings: Setting Description Options Text Settings Change the color, transparency, size and font of your Closed…


  • Troubleshooting broadcast caption display issue on viewer’s home television

    Before you begin troubleshooting with the viewer, it’s worth checking if the TV station have any other reports have any other viewer reports of a caption display issue with this program? DTV captions let the viewer select parameters for how their DTV captions will display. (Figure 1) This is probably a TV caption settings issue.…


  • How to gather EEG iCap log

    If you’re like many broadcasters or live captioners, you use EEG’s iCap service to host the connection between captioner and the TV station. As copper phone lines, aka POTS (Plain Old Telephone System), began to be phased out to be replaced by Internet data connections, an Internet-based service to connect the captioner’s stenotype machine and…


About Me

Hello there! My name is Vicki Kipp, and I am a closed caption maker. Making closed captions is time consuming and complicated, so this blog is a collection of all of the knowledge and experiences I have gained. I hope my collection of tips and tricks might help you with your closed caption work the way it has helped me!