If you’re like many broadcasters or live captioners, you use EEG’s iCap service to host the connection between captioner and the TV station. As copper phone lines, aka POTS (Plain Old Telephone System), began to be phased out to be replaced by Internet data connections, an Internet-based service to connect the captioner’s stenotype machine and software to the broadcaster’s caption encoder.
There was nothing wrong with copper phone lines. They were consistent and reliable. But as people began paying for mobile phone service and Internet service, some people wanted to get away from the monthly cost of a traditional copper phone line.
If you ever experience an issue, such as audio dropouts to the captioner, or delay of captions to the broadcaster, you may want to report this event to support @eegent.com.
If you report your iCap issue, you may be asked to provide a copy of your iCap log from the date which you experienced the issue on.
Here is how to gather an iCap log:
1.
2. 
3.
4.
5.
6.
Yours verbatim,
Caption Breaker
“Captions: so hard to make; so easy to break.”
Leave a Reply