viewer
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Inquisition about caption issue
1. How long have you been losing captions on ___-TV ##-1 and ##-2? Is this new, or has it been happening for a while? 2. How far is your home from the ___-TV broadcast tower in aerial miles? This distance is easy to obtain from AntennaWeb.org. 3. Is your antenna indoors or outdoors? 4. How… Continue reading
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Captions are below the surface of the picture
DTVs let the viewer select how their captions are displayed. “Captions are below the surface of the picture” is probably a TV caption settings issue. When viewer says, “so often they are below the surface of the picture” does viewer mean that the caption text blends into the video because the text is too dimly… Continue reading
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Caption Issue affecting just cable viewers and just on one multicast channel.
>> Viewer lost captioning within the last couple of months, by just for secondary DTV multicast channel. Per instructions, viewer tried to change their display’s caption input selection to CS1, but this did not work. Advised them to check with cable company again. >> Called cable company. Sounds like this is a set-top box issue.… Continue reading
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Captions enabled, but not visible
DTV captions let the viewer select parameters for how their DTV captions will display. (Figure 1) This is probably a TV caption settings issue. (Figure 2, Figure 3) Figure 1: Samsung DTV caption settings: Figure 2: Charter DTV caption settings: Setting Description Options Text Settings Change the color, transparency, size and font of your Closed… Continue reading
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Troubleshooting broadcast caption display issue on viewer’s home television
Before you begin troubleshooting with the viewer, it’s worth checking if the TV station have any other reports have any other viewer reports of a caption display issue with this program? DTV captions let the viewer select parameters for how their DTV captions will display. (Figure 1) This is probably a TV caption settings issue.… Continue reading
About Me
Hello there! My name is Vicki Kipp, and I am a closed caption maker. Making closed captions is time consuming and complicated, so this blog is a collection of all of the knowledge and experiences I have gained. I hope my collection of tips and tricks might help you with your closed caption work the way it has helped me!
Recent Posts
- FCC Website Requirement: FCC Applications Link/Page
- Engineering Perspective: Closed Captioning Broadcast Engineering Videos
- Comments on FCC Docket No. 16-142_ Authorizing Permissive Use of the Next Generation Broadcast Television Standard
- How to Replace a Transmission Line Watchband Spring
- Netflix Subtitle Style Guide 2024